Cancel, refund rules
Group excursion
One-day programs
Cancel:
- Cancellation within 24 hours - full refund
- Less than 24 hours - no refund possible
Change:
- Change 24 hours in advance - possible without additional charges
- Less than 24 hours in advance, until 4:00 PM the day before - possible with a 50% surcharge
- After 4:00 PM - not possible
Similan Islands
Cancel:
- Cancellation within 24 hours - full refund
- Less than 24 hours - no refund possible
Change:
- Rescheduling with 24 hours' notice - possible without additional charges
- Less than 24 hours' notice - not possible
Evening shows
Cancel:
- On the day of the program until 12:00 - full refund
- Later - no refund possible
Change:
- On the day of the program until 12:00 - possible without extra charges
- Later - not possible
Two-day and custom programs
Cancel:
- Cancellation 72 hours in advance - full refund
- Less than 72 hours - no refund possible
Change:
- Rescheduling within 72 hours - possible without additional charges
- Less than 72 hours - possible with an additional charge of 50%
Helicopter flights
Cancel:
- Cancellation 72 hours in advance - 75% refund
- Cancellation 24 to 72 hours in advance - 50% refund
- Less than 24 hours in advance - no refund possible
Change:
- Rescheduling 72 hours in advance - possible without additional charges
- Rescheduling from 24 to 72 hours in advance - possible with a 25% surcharge
- Rescheduling from 3 to 24 hours in advance - possible with a 50% surcharge
- Less than 3 hours in advance - not possible
Aviation Tours in Southeast Asia
Cancel:
- Cancellation of the airline ticket - no refund possible
- Cancellation of the tour portion 7 days in advance - 50% refund
- Cancellation of the tour portion less than 7 days in advance - no refund possible
Change:
- Transfer of airline tickets - not possible
- Transfer of the excursion part 7 days in advance - possible without additional charges
- Transfer of the excursion part less than 7 days in advance - not possible
Yona Beach Club
Cancel:
- Cancellation 72 hours in advance - 90% refund
- Cancellation 24-72 hours in advance - 50% refund
- Less than 24 hours in advance - no refund possible
Change:
- Rescheduling 72 hours in advance - possible without additional charges
- Rescheduling 24-72 hours in advance - possible with a 50% surcharge
- Less than 24 hours in advance - not possible
Dinner in the Sky
Cancel:
- Ticket cancellation is not possible
Change:
- Ticket transfers are not possible
Krabi adventures 2 Days
Cancel:
- Cancellation less than 7 days in advance will incur a hotel accommodation fee of 4,000 baht per room
Change:
- Changing the date less than 7 days in advance incurs a charge for hotel accommodation - 4,000 baht per room
Private excursion
One-day land programs
Cancel:
- Cancellation within 24 hours - full refund
- Less than 24 hours - no refund possible
Change:
- Rescheduling 24 hours in advance - possible without additional charges
- Less than 24 hours in advance, until 4:00 PM the day before - possible with a 50% surcharge
- After 4:00 PM - not possible
Helicopter Flights
Cancel:
- Cancellation 72 hours in advance - 75% refund
- Cancellation 24 to 72 hours in advance - 50% refund
- Less than 24 hours in advance - no refund possible
Change:
- Rescheduling 72 hours in advance - possible without additional charges
- Rescheduling from 24 to 72 hours in advance - possible with a 25% surcharge
- Rescheduling from 3 to 24 hours in advance - possible with a 50% surcharge
- Less than 3 hours in advance - not possible
Sea and Two-Day Programs
Cancel:
- Cancellation less than 7 days in advance is not possible, or it is discussed individually
Change:
- Rescheduling less than 7 days before departure is discussed individually
Cancellation or postponement due to illness
All Programs
Cancel:
- When a certificate from a Phuket hospital is provided no later than 3:00 PM on the day of the excursion, a full refund is given
- Exceptions: Similan Islands, air tours, Cheow Lan
- Lake 2-day tours - no refund is possible even with a hospital certificate. For two-day programs, a 50% refund is given
Change:
- Upon providing a certificate from the Phuket hospital no later than 3:00 PM on the day of the excursion, rescheduling is possible without additional charges
- Exceptions: two-day programs - rescheduling is possible with a 50% surcharge
Important! Rescheduling is only possible for the sick person or a child and one adult.