Agreement for the purchase of services through the website

1. Terms and Definitions

   Website — software and a collection of published materials available at: https://www.tisland.travel/.

   Buyer — an individual who has entered into a contract for the provision of Services for personal purposes.

   Service Provider — a person providing Services to the Buyer.

   Services — tourist, excursion, consulting services, as well as property rental.

2. General Provisions

   The Agreement governs the relationship between the Buyer and the Service Provider in the provision of Services, as well as the procedure for conclusion and termination of the agreement.

3. Order Placement Procedure

   The Buyer places an order through the Website.

   The order constitutes an offer from the Buyer.

   The Service Provider confirms or rejects the order.

   In case of order rejection, the prepayment is refunded within the period established by the legislation of the Russian Federation.

   Confirmation information is sent to the Buyer's email address.

4. Payment Procedure

   Payments are made in non-cash form through the Website, unless otherwise specified in the Service description.

   The Company reserves the right to retain an agency fee. Information about its amount is published on the Website.

5. Refunds

   Refunds are possible in the following cases:

   • rejection by the Service Provider;
   • rejection by the Buyer subject to the applicable conditions;
   • occurrence of force majeure circumstances.

   Applications should be sent to support@trasys.ru. A decision is made within 5 business days.

6. Liability and Dispute Resolution

   The Company is not liable for the quality of Services provided by the Service Provider.

   Quality claims are to be directed to the Service Provider.

   The Company's liability is limited to the amount of remuneration received for the specific transaction.

   Disputes are resolved through pre-trial settlement; if no agreement is reached, through the courts in accordance with the legislation of the Russian Federation.

7. Other Terms

   The Agreement is deemed concluded:

   • from the moment of payment, or
   • from the moment of booking confirmation (if payment is made upon service delivery).

   The Company reserves the right to:

   • suspend access to the Website in case of violation of conditions;
   • change the terms of the Agreement unilaterally.

   Publication of changes on the Website constitutes proper notification.