Frequently Asked Questions (FAQ)
You can always contact our dedicated customer communication window, and our managers will be happy to assist you. You can find all contact information on the "Contacts" page.
We provide high-class service, so we always pick you up from your place of residence (hotel, villa, condo).
All tours start at different times according to the schedule. We arrange our schedule so you can see the best locations without crowds of tourists.
All our tours include medical insurance. If you have your own insurance, it will also be valid.
We recommend choosing the "Treasure Island" signature tours. All of them are organized at a high level, without crowds of tourists, along unique routes, and guided by excellent guides. You can check the programs on the website or contact our online manager, who will help you find the perfect tour.
The food on all programs is approximately the same. Breakfast at the pier includes tea/coffee, cookies/cakes, toasts with jam and butter. Lunch and dinner: rice, pasta, fried chicken legs, battered fish, steamed vegetables in oyster sauce, soup (vegetable soup, Tom Yam soup), fruits (watermelon/pineapple). A vegetarian menu is available only on some tours upon request.
Tours are not canceled or postponed due to rain. The rain may stop after 5 minutes or 5 kilometers of travel, or conversely, it may start. However, if the sea has strong waves, the tour will be rescheduled. If you cannot go on another day, your money will be fully refunded. We usually find out about cancellations the evening before, or in rare cases, early in the morning before departure.
Pregnant women, children under 1 year old, and people with back and neck problems are not allowed on sea tours by speedboat.